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Customers of financial firms should soon have their complaints dealt with more effectively, under an agreement with the Financial Conduct Authority.

The chairman of Serco, the beleaguered outsourcing firm that has several contracts with the UK government, announces he will leave the company.

Mike Watts, who built and maintained his own private toll road in Somerset, explains why it is closing without profit.

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(The following statement was released by the rating agency)SINGAPORE/HONG KONG, November 17 (Fitch) Fitch Ratings has affirmed Malaysia-based Etiqa Takaful Berhad&aposs (ETB) Insurer Financial Strength (IFS) rating at &aposA&apos with Stable Outlook.KEY RATING DRIVERSThe rating reflects ETB&aposs improvement in capitalisation, sustained operating profitability and dominant market position in Malay

Japan's economy unexpectedly shrank for a second consecutive quarter, marking a technical recession in the world's third largest economy.